Shipping

Delivery

 

Expected shipping date

After your order is confirmed, it will be shipped according to the schedule below.

・Artworks (including giclée): Not framed About 2-3 weeks

Will be framed in about 4-5 weeks

・Made-to-order products (iPhone cases, etc.): About 4 weeks

・Other products :As soon as it is ready, around 5 business days

 

 

packing

Your artwork will be shipped in secure packaging. If you order multiple pieces of the same artwork or product, they will be shipped in the same box. For international shipments, shipping labels and customs documents are affixed to the outside of the box.

 

 

Change delivery address

Delivery address can only be changed before shipping. Please contact us as soon as possible at info@maoarth.com. If you wish to make any changes after shipping, please contact the delivery company directly via the email sent after shipping. For redelivery, please contact us with your new address. Shipping charges for redelivery will be borne by the customer.

 

 

Designation of delivery company

The delivery company may differ depending on your order, and you cannot specify the delivery company. We will notify you by email when the product is shipped.

 

 

Refuse to receive
If the item appears to have been refused without a valid reason, or if the item is returned due to expiration of the storage period, etc., we will charge the following charges by certified mail.

・Round-trip shipping fee・Packaging material fee・Return handling fee・Certified mailing fee

If we are unable to contact you or are otherwise malicious, we will consider legal action.

 

 

Domestic delivery

 

delivery company

Sagawa Express, Yamato Transport, Japan Post

*You cannot specify the desired delivery date and time.
*We do not ship to post office boxes or freight forwarders.

 

How to receive

Artworks are prohibited from specifying ``placement''. You may not receive the Work in a manner that allows anyone other than you to freely access the Work or expose it to the elements. If it is not possible to receive the work in person, it is possible to receive it in a delivery box or other method that does not allow anyone other than the customer to freely touch it and does not expose it to the elements.

 

 

 

Internatinal delivery

 

delivery company

Japan Post EMS, DHL

*You cannot specify the desired delivery date and time.

 

postage

Shipping charges will be added at checkout.

For international shipments, additional charges and duties may apply. Please note that due to government taxes (such as customs duties, foreign taxes, and other fees), additional fees and duties cannot be refunded under any circumstances.

We are unable to answer the question of whether or not customs duties will be incurred and the amount, as this will be determined by the customs clearance of each country/region.

Depending on the destination country, goods and services tax (GST) or value-added tax (VAT) may be levied on the package being shipped. For details, please contact the customs office of the destination country/region.

If there is a delay in customs clearance, storage fees may be charged.
Additionally, if your package is redirected due to a change of address, etc., a handling fee may be incurred and additional charges may apply.

 

Customs duties and taxes

If duties and taxes are not paid, the shipment will be considered undeliverable and will be destroyed in the country of delivery or returned to us.

In this case, we cannot refund the amount charged at the time of your order. Please note that you will be charged for any customs duties, etc. charged after the package is returned.